Reputation & Reviews Engine
A WhatsApp-first reputation engine that asks for feedback after every visit, stay or order, then routes it. Happy customers to a one-tap Google review, unhappy ones into a recovery flow before they post publicly, and rolls it all into a single reputation score with a daily ‘what to fix’ list.
Turn every happy customer into a Google review, and catch unhappy ones before they post it in public.
Key features
WhatsApp feedback capture
Asks every customer for feedback the moment their visit, stay or order ends, where they already reply.
Sentiment & issue sorting
Sorts feedback by sentiment and by issue — wait time, staff, product, delivery, so patterns are obvious.
Happy → Google review
Sends satisfied customers a one-tap, pre-filled link to leave a public Google review.
Unhappy → recovery flow
Flags at-risk customers instantly, with an apology template and follow-up so you fix it privately before it’s public.
One reputation score
Combines rating, review volume, sentiment and resolution into a single 0–100 score you can track.
Daily action alerts
A short daily ‘what to fix’ message, issue, insight, action, instead of a dashboard no one opens.
Review responses
Prompts and helps you respond to every review, which both customers and Google reward.
Branch & team benchmarking
Compare outlets, locations or agents to see who is driving the score up or down.
Outcomes
What it changes for your business.
- More Google reviews from the customers who were already happy
- A higher public rating that lifts ‘near me’ visibility and trust
- Fewer surprise one-star reviews, issues caught and fixed privately first
- Faster issue resolution and more repeat custom
- One score and a daily action list instead of scattered feedback
Who it’s for
Restaurants, hotels and venues where reviews drive footfall; real estate developers wanting post-visit and possession feedback; and D2C brands running post-delivery reviews and NPS.
From setup to results.
Ask
Every customer gets a feedback request over WhatsApp right after their visit or order.
Sort
Feedback is sorted by sentiment and issue automatically.
Route
Happy customers go to Google reviews; unhappy ones go into recovery.
Act
You work the daily action list and watch the score climb.
Reputation & Reviews Engine — FAQ
It asks every customer for feedback over WhatsApp right after their visit or order, then sends the happy ones a one-tap, pre-filled link straight to the Google review box. Asking at the moment of peak happiness, with no friction, is what lifts review volume.
They are flagged instantly and routed into a recovery flow: an apology template and a follow-up, so you can make it right privately before they post a public one-star. Catching issues early is how you protect the rating.
A single 0–100 number combining your rating, review volume, sentiment and how quickly you resolve issues, so instead of scattered feedback you get one figure to track and a daily list of what to fix.
Any business whose rating drives trust and footfall, restaurants, hotels and venues most of all, plus real estate developers wanting post-visit feedback and D2C brands running post-delivery reviews and NPS.
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